Strengthening Employee Performance by Assessment of Job Satisfaction: In Context of Task and Contextual Performance

Author(s)	Ms. Jyoti Bansal, Ms. Priyanka Yadav, Dr. Sunita Bishnoi
Country	India
Abstract	This research investigates at how job satisfaction contributes to employee performance within IT industry, breaking performance into dual types: task performance and contextual performance. By reviewing past theories and studies, including social exchange theory, the paper explores how job satisfaction shapes both types of performance. The results show that higher job satisfaction greatly improves both task and contextual performance, leading to better motivation, stronger loyalty, and better support for company goals. Fair pay, good HR practices, and a positive work culture make this effect stronger. In the IT field, where staff turnover, burnout, and fast-changing skills are common problems, focusing on job satisfaction is key to raising productivity, cutting down turnover and absenteeism, and supporting long-term growth. The study shows that job satisfaction is a vital HRM tool for keeping talented workers and staying competitive in today’s business world.
Keywords	Job Satisfaction, Task Performance, Contextual Performance, Employee Performance, HRM, IT Sector
Field	Sociology > Administration / Law / Management
Published In	Volume 8, Issue 3, May-June 2026
Published On	2026-05-17
DOI	https://doi.org/10.36948/ijfmr.2026.v08i03.78279

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