International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Prompt Response Makes Difference: A Study on Nurse Call Bell Responsiveness in Selected Hospitals

Author(s) Ms. Hilda Rose Mary, Dr. Priya S, Dr. Kanchana G, Dr. Vijayalakshmi K, Dr. Gnanarani J
Country India
Abstract Background: Patient call bell systems are vital for hospital communication, directly influencing patient safety, satisfaction, and quality of care. Prompt nurse responsiveness reduces inpatient falls, enhances patient-centered care, and strengthens nurse–patient relationships. Despite technological advances, delays persist due to workload and unclear responsibilities. This study assessed nurse responsiveness to call bell systems and its association with demographic variables at selected hospitals, Chennai.
Methods: A descriptive correlational research was conducted among 30 staff nurses selected through purposive sampling. Data were collected using a demographic proforma and a structured checklist to record response times (<5 minutes, 5–10 minutes, 10–15 minutes). Statistical analysis included descriptive measures and chi-square tests to examine associations between demographic variables and response levels.
Results: Most nurses (80%) were aged 22–25 years, all were female, and the majority (73.3%) had less than two years of experience. Response times showed that 70% attended call bells within five minutes, 26.6% within 5–10 minutes, and 3.3% within 10–15 minutes. There is no significant associations between response levels and demographic variables- Age, education, years of experience and working unit type (p > 0.05).
Conclusion: Although younger and less experienced nurses tended to respond faster descriptively, no statistically significant association was found. Strengthening awareness, optimizing staffing, and integrating advanced call bell technologies are essential to improve patient safety, satisfaction, and quality of care.
Keywords Call Bell System; Nurse Responsiveness; Patient Safety; Hospital Communication; Staff Nurses
Field Biology > Medical / Physiology
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-14
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E-ISSN 2582-2160
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