International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 8 Issue 3
May-June 2026

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Artificial Intelligence Adoption, Organizational Agility, and Work Values as Predictors of Service Innovation at University of Perpetual Help Dr. Jose G. Tamayo Medical Center

Author(s) Ms. Yumina Villano Tamayo
Country Philippines
Abstract Artificial intelligence (AI) adoption, organizational agility, and work values are important in healthcare to improve service innovation and respond to change. In hospitals, AI supports decision making, streamlines work, and improves service delivery, while organizational agility refers to the ability to respond quickly and work values reflect support for innovation and improvement. Despite existing studies, there is limited research in Philippine hospitals on their combined effect, so this study examined the relationship between AI adoption, organizational agility, work values, and service innovation. A descriptive correlational design was used, with 204 employees from University of Perpetual Help Dr. Jose G. Tamayo Medical Center selected through simple random sampling. Data were collected using a self-made questionnaire and analyzed using weighted mean and ranking, Pearson r, and multiple regression. Results showed that all variables were at high levels and significantly related. Regression analysis was significant (R² = 0.748, F = 97.372, p = 0.000), indicating that 74.8% of service innovation was explained by the predictors, with decision making flexibility as a key predictor (β = 0.477, p = 0.000). The findings suggest that strengthening AI adoption, organizational agility, and work values can enhance service innovation, and a strategic plan was proposed based on these results.
Keywords Artificial Intelligence Adoption, Organizational Agility, Service Innovation, Work Values
Field Business Administration
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-17
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.78611
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