International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 8 Issue 3
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Impact Of Advanced Medical Technology on Operational Efficiency and Patient Satisfaction in Dr. Jose G. Tamayo Medical Center

Author(s) Juan Miguel Domingo Fernandez Tamayo, Yumina V. Tamayo
Country Philippines
Abstract This study employed a descriptive correlational design and simple random sampling to survey 50 outpatients (30 from hemodialysis and 20 from the heart and vascular institute) at Dr. Jose G. Tamayo Medical Center in Laguna, examining correlations between advanced medical technology (information technology and diagnostic/treatment capabilities), operational efficiency (duration of examination and turnaround time of results), and patient satisfaction. Findings revealed high levels across all variables (WM=3.09 for technology, WM=3.02 for efficiency, WM=3.13 for satisfaction), with significant correlations between diagnostic/treatment capabilities and both duration of examination (p=0.029) and turnaround time (p=0.006), as well as between information technology and patient satisfaction (p=0.015); however, operational efficiency showed no significant relationship with satisfaction (p=0.198; p=0.530). The hospital leverages electronic health records, high-resolution CT scanners, and MRI machines for accurate diagnostics, secure information, and patient comfort, alongside efficient scheduling, clear results, courteous staff, and well-maintained facilities. Conclusions affirm that higher diagnostic/treatment advancements enhance efficiency in examination duration and results turnaround, while superior information technology boosts satisfaction, though operational efficiency does not influence it; an action plan was developed for timely treatment processes, staff training, and development.
Keywords Advanced Medical Technology, Operational Efficiency, Patient Satisfaction
Field Business Administration
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-17
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.78615
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