International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Digital Service Delivery of Camarines Norte State College: An Evaluation of Readiness and Implementation Barriers

Author(s) Alfie S. Bares
Country Philippines
Abstract Digital service delivery has become essential to institutional modernization in Philippine higher education, yet provincial state universities face persistent challenges in implementation. This study evaluated the readiness and implementation barriers of digital service delivery at Camarines Norte State College (CNSC) to provide an evidence-based foundation for strategic digital transformation. Using a descriptive-correlational design, data were collected from 105 office heads and staff across six campuses through a validated questionnaire (CVI=5.0, Cronbach's alpha=0.980). Findings reveal that CNSC demonstrates high readiness across infrastructure, ICT expertise, and organizational support, with digital platforms widely utilized, accepted, and effective. However, readiness is not fully optimized due to limitations in system capacity, continuous training, and financial support. Cross-office inconsistencies and gaps in user confidence reveal uneven implementation. Financial constraints, technological limitations, and human resource capacity significantly hinder digital transformation, with institutional challenges extending beyond infrastructure. Infrastructure alone does not address these challenges, while ICT expertise and organizational support show significant relationships with barriers, heightening awareness of financial, technological, and human resource issues. CNSC should strengthen digital infrastructure by improving system capacity, upgrading servers, and enhancing bandwidth while implementing continuous ICT training programs. Standardizing digital practices across offices, enhancing user support mechanisms, and conducting regular system evaluation are essential. A holistic approach aligning infrastructure development, human resource capacity, and financial investment, with comprehensive financial planning exploring alternative funding sources, will ensure sustainable digital service delivery.
Keywords digital service delivery, institutional readiness, implementation barriers, provincial higher education, digital transformation, resource-based view
Field Business Administration
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-19
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.78768
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E-ISSN 2582-2160
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