International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Volume 8 Issue 3
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CHARISM: A Web-Based Community Extension Service Management Platform

Author(s) Ms. Mervie Viray Isip, Mr. Aaron Joaquin P Basilio, Mr. John Angelo M Pabustan
Country Philippines
Abstract This study introduces CHARISM, an innovative and scalable web-based platform that enhances the management of community extension services by digitizing service-hour logging, automating document verification, and providing real-time monitoring through centralized dashboards. By applying both the Technology Acceptance Model (TAM) and ISO/IEC 25010 standards, the study offers a comprehensive evaluation of user acceptance and system quality, addressing a gap where these frameworks are rarely combined. The findings reveal that users perceive the platform as highly useful and easy to use, leading to a strong intention to adopt and continuously utilize the system.
These results are significant as they demonstrate how a purpose-built digital solution can resolve inefficiencies associated with manual processes, improve accuracy in documentation, and strengthen transparency in community engagement activities. Furthermore, the study highlights the importance of integrating usability and technical quality to ensure successful system adoption in academic environments. Overall, CHARISM provides a practical and adaptable model for modernizing community extension management, supporting institutions in delivering more efficient, reliable, and user-centered services.
Keywords Community extension services, web-based system, service monitoring, student participation, Technology Acceptance Model, system usability, ISO/IEC 25010 evaluation
Field Computer > Data / Information
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-20
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.78934
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E-ISSN 2582-2160
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