FixHub: A Community-Based Maintenance Reporting System

William James Reyes Canlas; Ivan Venzon Andres; Kodai Cabrera Kato; Lincoln V. Vinuya; Maribeth Garcia Rivera

doi:10.36948/ijfmr.2026.v08i03.79323

FixHub: A Community-Based Maintenance Reporting System

Author(s)	Mr. William James Reyes Canlas, Mr. Ivan Venzon Andres, Mr. Kodai Cabrera Kato, Prof. Lincoln V. Vinuya, Maribeth Garcia Rivera
Country	Philippines
Abstract	Dormitory management in shared residential environments often faces challenges such as delayed maintenance responses, inefficient communication, lack of transparency in service requests, and reliance on manual reporting methods. These issues frequently result in tenant dissatisfaction, poor coordination between residents and administrators, and unorganized record-keeping. This study addresses these operational inefficiencies through the development of FixHub, a community-based dormitory management and maintenance reporting system designed to centralize maintenance concerns, emergency alerts, complaints, and communication into a unified digital platform. Utilizing a descriptive-developmental mixed-methods research design, the system was developed using Agile methodology to ensure flexibility, continuous testing, and user-centered improvements throughout the development cycle. The study evaluated the system using the Technology Acceptance Model (TAM) and ISO/IEC 25010 standards through surveys and qualitative feedback gathered from dormitory tenants, administrators, and IT professionals. Findings revealed very high ratings across all evaluation criteria, particularly in perceived usefulness, perceived ease of use, attitude toward use, and behavioral intention to use. Users confirmed that the system significantly improved communication efficiency, response time, operational transparency, and overall satisfaction within the dormitory environment. The study concludes that transitioning from manual dormitory operations to a centralized digital reporting platform effectively enhances management efficiency, strengthens tenant-administrator coordination, and provides a sustainable framework for community-based residential management.
Keywords	Community-Based System, Dormitory Management System, Information Technology Solutions, Maintenance Reporting, Mobile and Web Application
Published In	Volume 8, Issue 3, May-June 2026
Published On	2026-05-23
DOI	https://doi.org/10.36948/ijfmr.2026.v08i03.79323

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FixHub: A Community-Based Maintenance Reporting System

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