Enhancing Leadership Effectiveness: The Role of the People Leader Effectiveness Survey in Identifying Gaps in the QA Department at ABC Company

Romulo Fernandes Baldiviano; HEIDI R. MANECLANG

doi:10.36948/ijfmr.2026.v08i03.79362

Enhancing Leadership Effectiveness: The Role of the People Leader Effectiveness Survey in Identifying Gaps in the QA Department at ABC Company

Author(s)	Mr. Romulo Fernandes Baldiviano, HEIDI R. MANECLANG
Country	Philippines
Abstract	This study explored how the People Leader Effectiveness Survey (PLES) serves as a tool for identifying and addressing leadership gaps within the Quality Assurance (QA) department. The research aimed to answer four key questions: (1) how employees perceive the effectiveness of the PLES in identifying leadership gaps; (2) what specific leadership areas need improvement based on employee feedback; (3) how improved leadership practices influence employee engagement and team performance; and (4) what specific actions leaders should take in response to the PLES results. A mixed-method research design was employed, combining quantitative and qualitative approaches. Quantitative data was collected through structured survey questionnaires to measure employee perceptions of the PLES, while qualitative data from open-ended responses and short interviews provided deeper insights into leadership behaviors and employee experiences. Findings reveal that employees perceive PLES as an effective and valuable tool for identifying leadership strengths and weaknesses. Quantitative analysis indicated a high level of agreement that the PLES provides meaningful data for leadership development. Qualitative feedback highlighted communication, feedback quality, decision-making, and employee recognition as critical areas for improvement. Based on these findings, action plans were formulated to guide QA leaders in enhancing their leadership practices. The study concludes that integrating quantitative and qualitative results provides a more comprehensive understanding of leadership effectiveness. Regular use of the PLES promotes continuous leadership improvement, fosters stronger employee engagement, and enhances overall team performance within the QA department.
Keywords	Quality performance, HMLV manufacturing, explanatory sequential mixed methods, DPU, FPY, PPM, turnaround time TAT, aerospace manufacturing.
Field	Business Administration
Published In	Volume 8, Issue 3, May-June 2026
Published On	2026-05-26
DOI	https://doi.org/10.36948/ijfmr.2026.v08i03.79362

View / Download PDF File

E-ISSN 2582-2160

doi

CrossRef DOI is assigned to each research paper published in our journal.

IJFMR DOI prefix is
10.36948/ijfmr

Downloads

Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 8 Isu 3 Cover Page Vol 8 Isu 2 Cover Page Vol 8 Isu 2

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA

About IJFMR Fees & Payment Current Issue Publication Archive	Submit Research Paper Track Submission Status Publication Guidelines Publication Ethics Peer Review & Plagiarism	Join as a Reviewer Editors & Reviewers Reviewer Referral Program Get Reviewer Membership Certi.	Website/Journal Policies Usage Policy Content Policies Privacy Policy

Contact Us		+91-9687-828-838	editor@ijfmr.com

International Journal For Multidisciplinary Research

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Enhancing Leadership Effectiveness: The Role of the People Leader Effectiveness Survey in Identifying Gaps in the QA Department at ABC Company

Share this