Digital Inclusion and Access to E-Governance Services among Tribal Communities.

Author(s)	Mr. Pradeep Kumar Mahto, Prof. K. L. Mahawar
Country	India
Abstract	This study examines ‘digital inclusion and access to e-governance services among tribal communities,' with a special focus on access, usage, satisfaction, and challenges in using digital government services provided by the government of Jharkhand. E-governance plays an important role in improving transparency, efficiency, and citizen participation in government service delivery. The study employs a survey-based research design, with data collected from tribal respondents via a structured questionnaire, and received 390 responses: male (63.1%) and female (36.9%). Most of the tribes in this study are aged 39-48. Cronbach’s alpha value (.767) denotes an acceptable level. Descriptive statistics such as frequency, percentage, mean, and standard deviation are used to analyze awareness, usage patterns, and satisfaction levels. Inferential statistical tools such as the chi-square test, t-test, and ANOVA.
Keywords	E-governance, tribal communities, awareness, digital inclusion, survey, Jharkhand.
Published In	Volume 8, Issue 3, May-June 2026
Published On	2026-05-26

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