International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 8 Issue 3
May-June 2026

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A Study on Employee Awareness and Satisfaction Towards Grievance Settlement System in Rajamahendhravaram of Andhra Pradesh

Author(s) Dr. Atchim Naidu Dogga
Country India
Abstract The present study entitled “A Study on Employee Awareness and Satisfaction towards Grievance Settlement System in Rajamahendravaram of Andhra Pradesh” examines the effectiveness of the grievance redressal mechanism and the level of employee awareness and satisfaction towards the existing grievance settlement system in Andhra Paper Limited. The study focuses on understanding the grievance handling procedures, identifying the major causes of employee grievances, and assessing the role of management and trade unions in maintaining industrial harmony. A descriptive research design was adopted, and primary data were collected through a structured questionnaire from 545 non-executive employees selected through systematic sampling technique. The findings reveal that most employees are aware of the grievance settlement procedures and perceive the grievance committee and conciliation methods as effective mechanisms for resolving disputes. The study also identified interpersonal relations among departments and subordinates as major sources of grievances. Although the employees expressed a moderate level of satisfaction with the existing grievance redressal system, the study highlights the need for improved communication, transparency, and timely grievance resolution. The research concludes that an efficient grievance settlement system enhances employee morale, productivity, and organizational harmony, and suggests suitable measures for strengthening grievance handling practices in the organization.
Keywords Keyword: Employee Grievance, Grievance Redressal, Grievance Settlement System, Employee Satisfaction, Employee Awareness
Field Arts
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-26
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E-ISSN 2582-2160
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