Artificial Intelligence In Banking And Financial Services

Author(s)	Mr. MD SHAHNAWAZ ALAM, Dr. SADAF KHAN, Ms. KAJAL YADAV
Country	India
Abstract	Artificial Intelligence (AI) has transformed the banking and financial services industry by improving operational efficiency, customer service, fraud detection, and financial decision-making. AI technologies such as Machine Learning, Natural Language Processing, Predictive Analytics, and Robotic Process Automation help financial institutions automate processes, reduce costs, and enhance customer experience. This study examines the applications, benefits, challenges, and future scope of AI in banking using secondary data from journals, reports, books, and official publications. The findings indicate that AI plays a significant role in digital transformation while also presenting challenges related to cybersecurity, data privacy, and ethical implementation
Keywords	Artificial Intelligence, Banking, Machine Learning, Digital Banking, Financial Services, Automation, Fraud Detection, Customer Experience
Field	Sociology > Banking / Finance
Published In	Volume 8, Issue 4, July-August 2026
Published On	2026-07-29

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