Performance Appraisal and Job Satisfaction among Employees of Uttar Pradesh State Road Transport Corporation (UPSRTC): An Empirical Study

Anshul Agrawal; Anumeha Srivastava

Performance Appraisal and Job Satisfaction among Employees of Uttar Pradesh State Road Transport Corporation (UPSRTC): An Empirical Study

Author(s)	Anshul Agrawal, Dr. Anumeha Srivastava
Country	India
Abstract	Performance appraisal is intended to align individual effort with organisational goals, but employee responses depend on the fairness, transparency, participation and developmental value of the process. This study examines the relationship between performance appraisal practices and job satisfaction among employees of the Uttar Pradesh State Road Transport Corporation (UPSRTC). A cross-sectional descriptive and explanatory design was used. The final analytical sample comprised 350 employees drawn from operational, technical, administrative and supervisory categories across four selected UPSRTC regions through proportionate stratified sampling. A structured five-point Likert questionnaire measured goal clarity, procedural fairness, feedback quality, employee participation, career and reward linkage, and overall job satisfaction. Reliability coefficients ranged from .78 to .88. Descriptive statistics, Pearson correlation, one-way analysis of variance and multiple regression were applied. Overall appraisal quality was positively associated with job satisfaction (r = .62, p < .001), and the appraisal dimensions jointly accounted for 47% of the variance. Procedural fairness was the strongest statistical predictor, followed by feedback quality, career and reward linkage, and employee participation. Goal clarity did not retain an independent association after the remaining dimensions were controlled. Job satisfaction differed across employee categories, with the statistically significant post hoc difference concentrated between operational and supervisory/managerial employees. The findings indicate that appraisal in a public transport undertaking should function as a continuous performance-development mechanism rather than an annual compliance exercise. Transparent standards, evidence-based ratings, timely feedback, employee voice, reviewer training and credible developmental follow-up are recommended.
Keywords	performance appraisal; job satisfaction; organisational justice; employee feedback; public transport; UPSRTC
Published In	Volume 8, Issue 4, July-August 2026
Published On	2026-08-02

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Performance Appraisal and Job Satisfaction among Employees of Uttar Pradesh State Road Transport Corporation (UPSRTC): An Empirical Study

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