International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 8, Issue 5 (September-October 2026) Submit your research before last 3 days of October to publish your research paper in the issue of September-October.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 8 Issue 5
September-October 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Enhancing Guest Experiences through Luxury Management: The Influence of Luxury Service Quality and Perceived Value on Guest Satisfaction

Author(s) Merle Maria Bernadine D’Sa, Dr. Rasika Gumaste
Country India
Abstract In an era of high luxury hotel competition, the key is no longer just the tangible amenities. But little empirical work has focused on the relationships between luxury service quality, guests' value appraisal and guest satisfaction. This study aims at filling this gap by developing and empirically testing a parsimonious model to explore the impact of luxury service quality on perceived value and guest satisfaction, and to examine the mediating role of perceived value. The primary data was obtained from 367 guests who have recently stayed at 4-star, 5-star, luxury or deluxe hotels. Using a structured questionnaire, data were analyzed through confirmatory factor analysis and structural equation modeling. The measurement model had good reliability, convergent and discriminant validity and the structural model had excellent fit. The results indicate that luxury service quality is a significant determinant of perceived value (β = .537, p < .001) and guest satisfaction (β = .205, p = .001) and that perceived value is significantly and positively related to guest satisfaction (β = .511, p < .001). Moreover, the results show that there is partial mediation between luxury service quality and guest satisfaction as perceived value has a significant role in the relationship between luxury service quality and guest satisfaction (β = .275; 95% BC CI [.204, .366]). The study's significance for luxury hospitality research lies in the fact that perceived value is a significant mechanism through which higher service quality leads to higher guest satisfaction. The findings also provide actionable insights for luxury-hotel managers seeking to align service excellence with value creation and enhanced guest experiences.
Keywords Luxury service quality, Perceived value, Guest satisfaction, Luxury hospitality, Guest experience
Field Sociology > Tourism / Transport
Published In Volume 8, Issue 5, September-October 2026
Published On 2026-09-20
View / Download PDF File

Share this



E-ISSN 2582-2160
CrossRef

CrossRef DOI prefix of IJFMR is 10.36948/ijfmr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJFMR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9687-828-838 editor@ijfmr.com
Powered by Sky Research Publication and Journals