International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 8, Issue 5 (September-October 2026) Submit your research before last 3 days of October to publish your research paper in the issue of September-October.
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Volume 8 Issue 5
September-October 2026

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Customer satisfaction towards public vs private sector banks

Author(s) Mr. Prathik S, Mr. Thejas V, Ms. Shahistha Begum, Ms. Pratiksha Chandra Shekar, Mr. Moses Anto
Country India
Abstract This study compares customer satisfaction in public and private sector banks in India, focusing on service quality, responsiveness, reliability, trust, security, and digital banking. It highlights differences in customer experiences and identifies key factors influencing satisfaction.
Keywords Customer satisfaction, Indian banking sector, Public vs. private banks, Service quality, Digital banking adoption, Consumer trust.
Field Business Administration
Published In Volume 8, Issue 5, September-October 2026
Published On 2026-10-03
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E-ISSN 2582-2160
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CrossRef DOI prefix of IJFMR is 10.36948/ijfmr

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