International Journal For Multidisciplinary Research

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Volume 8 Issue 5
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Exploring Digital Mental Health Platforms in India: Examining Current Realities and Future Possibilities

Author(s) Dr. Jini K Gopinath, Ms. Riya Dhody
Country India
Abstract While the expansion of digital mental health (DMH) platforms in India has been rapid, therehas been limited research into the attrition of the clients and therapists that operate withinthese platforms. Existing research has mainly focussed on the experience of the clients ofthese platforms, leaving the practitioners that operate within these DMH platformsunderexamined. This research assessed the conditions within India’s DMH platforms that
contribute to the attrition of both the clients and therapists of those platforms. A focus groupdiscussion was conducted with 12 female mental health practitioners that are affiliated withDMH platforms in India. The data from this interview was analysed using thematic analysis.Four main themes emerged from the interview: the architecture of the DMH platforms andstructures within India, the attrition of clients of those DMH platforms, the attrition of thetherapists of those DMH platforms, and technical failures within a regulatory vacuum, wherethe absence of accountability frameworks transforms technical disruptions into therapeutic
ruptures. The attrition of both clients and therapists of DMH platforms within India is a resultof the architecture of those platforms, rather than the decisions of the individuals that usethem or provide their services. India's scale, cultural specificity, and regulatoryunderdevelopment suggest the need for new models for DMH platforms in the country.Suggestions for such models include the incorporation of crisis protocols, compensatingpractitioners for their cultural labour, and the structural integration of DMH models thatincorporate mental health practitioners
Keywords digital mental health platforms, teletherapy, therapist attrition, platform architecture, India
Field Sociology > Philosophy / Psychology / Religion
Published In Volume 8, Issue 5, September-October 2026
Published On 2026-10-14
DOI https://doi.org/10.36948/ijfmr.2026.v08i05.89435
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CrossRef DOI prefix of IJFMR is 10.36948/ijfmr

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